FAQ

General Questions

Who fulfills the products sold on this site?
We partner with Printful, a reputable print-on-demand service, to produce and ship our products. Each item is made to order, ensuring high quality and attention to detail.

What is print-on-demand?
Print-on-demand means that products are only created once an order is placed. This approach reduces waste and allows for customizable designs tailored to your preferences.

Ordering Process

How do I place an order?
Browse our products, select your desired options (such as size and color), and proceed to checkout. Once your order is confirmed, Printful will handle the production and shipping.

Can I modify or cancel my order after placing it?
Orders enter production shortly after being placed. If you need to make changes or cancel your order, please contact us immediately. While we cannot guarantee modifications, we will do our best to accommodate your request.

Will I receive an order confirmation?
Yes, after placing your order, you'll receive an email confirmation with your order details. Once your order is shipped, we'll send you another email with tracking information.

Shipping & Delivery

Where do you ship from?
Printful has fulfillment centers in various locations, including the USA, Canada, Europe, and Australia. Your order will be shipped from the facility closest to your shipping address to ensure timely delivery.

How long does it take to receive my order?
The estimated delivery time is calculated as follows:

  • Fulfillment time: 2–5 business days.

  • Shipping time: Varies by destination. For example:

    • USA: 3–4 business days.

    • Europe: 5–7 business days.

    • International: 10–20 business days.

Please note that these are estimates, and actual delivery times may vary due to factors like carrier delays or customs processing.

How much does shipping cost?
Shipping costs are calculated based on the product type, quantity, and destination. The total shipping fee will be displayed at checkout before you complete your purchase.

Returns & Refunds

What is your return policy?
We have a 30-day return policy, allowing you to request a return within 30 days of receiving your item. To be eligible, items must be unworn, unused, with tags, and in original packaging, along with a receipt. For returns, contact us at info@miststyle.net. Note that certain items, like perishable goods and sale items, are non-returnable. If you're in the EU, you have a 14-day cooling-off period. Refunds are processed within 10 business days after approval.

What if I receive a damaged or incorrect product?
If your product arrives damaged or you receive the wrong item, please contact us within 30 days of delivery with a description and photos of the issue. We will promptly address the problem by offering a replacement or refund.

Can I exchange a product for a different size or color?
Since each product is made to order, we do not offer exchanges for different sizes or colors. To ensure you select the correct size, please refer to our size guides available on each product page.

Payments

What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express) and PayPal. All payments are processed securely to protect your information.

Is my payment information secure?
Yes, we use secure payment gateways and encryption to ensure your payment information is protected. We do not store your credit card details on our servers.

Contact Information

How can I contact customer support?
If you have any questions or concerns not addressed in this FAQ, please reach out to us at info@miststyle.net or through our contact form on the website. We aim to respond to all inquiries within 24 hours.